Delivery Information

Delivery Policy

A. Introduction

1. This Delivery Policy of PreciseByte Proprietary Limited (hereinafter, “PreciseByte”, “we”, “us”, or “our”) governs the method of delivery of the Products sold on the PreciseByte Online Store. This Delivery Policy is incorporated by reference in the “Terms and Conditions of Sales” and should be read in accordance with the definitions and references contained therein.

2. Should there be any inconsistency between this Delivery Policy and the Terms and Conditions of Sales, this Delivery Policy will take preference.

3. The Courier will provide the Delivery Service for fulfilment of your order and is able to ship to the physical address within South Africa. However, we cannot ship to Postal Boxes.

B. Delivery Times

1. Barring unforeseen circumstances we estimate that delivery of your shipment will take between 3-7 business days, although we will use our best endeavors to get the shipments to you in a shorter period. Please note that these estimates are based on stock availability and are subject to the receipt of your payment into our bank account.

 

1.1. Standard Delivery:

1.1.1. All times are referred to as South African Standard Time (“SAST”)

1.1.2. Orders and payment received by 14:00 daily (Monday to Friday) will be picked / packed / invoiced and handed over to THE COURIER that day for delivery

1.1.3. Orders and payment received after 14:00 daily (Monday to Friday) will be picked / packed / invoiced and handed to THE COURIER the following business day for delivery

1.1.4. Orders and payment received on Saturday or Sunday will be picked / packed / invoiced and handed to THE COURIER the following Monday for delivery

 

1.2. Shipping Fees

1.2.1. Standard shipment is free for orders over ZAR 499 (incl. VAT).

1.2.2. For orders up to ZAR 1500 (incl. VAT), the shipping cost is ZAR 1500 (excl. VAT).

1.2.3. You will also find the applicable delivery costs at the order checkout when you purchase online, on the Order Confirmation.

2. The Shipments will be delivered to the delivery address you specify in your order. Please make sure you provide the correct Delivery Address and contact details as incorrect shipping instructions may delay the delivery of the shipment and we may have to bill you for a second delivery attempt or even miss the shipment.

 

3. If your order is being delivered to a business address, please be advised that THE COURIER will deliver to the reception, mailroom or delivery point and will request a signature from the relevant person and not yourself. Unless we receive instructions to the contrary, THE COURIER will be entitled to deliver to a reception, mailroom or delivery point without obtaining your signature / acknowledgement of receipt.

 

4. If you provide a home address which has a reception or concierge service, THE COURIER will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

 

5. If you have not received the shipment within the estimated delivery time specified in the dispatch confirmation, you should contact PreciseByte Customer Service Center.

 

C. Tracking of Orders

1. The anticipated time of delivery of any Shipments sold on the PreciseByte Online Store shall be indicated at the time that any order is accepted by us. This serves as an indication and may change during the order process and prior to the Shipment being dispatched from the warehouse. In order for you to manage and monitor the delivery of the Shipment after your purchase on the PreciseByte Online Store -

 

1.1. We will send delivery updates to you by whatsapp message, so you can stay updated on your delivery. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed; and

 

1.2. Once your order leaves our warehouse, we'll send you a whatsapp message. This will include your order number and a link to the tracking or pickup store information. We will also send you WhatsApp messages on the day of delivery, depending on your selected delivery method, country and carrier.

 

2. You can track the status of your order at any time via the WhatsApp  support line.

 

3. Once your order has been submitted on PreciseByte Online Store, we may be unable to change the delivery address. THE COURIER cannot change any delivery instructions without PreciseByte’s prior consent.

 

4. If you have not received your dispatch notification email, please contact PreciseByte Customer Service Center.

 

D. PRIVACY AND DATA PROTECTION

1. Personal Information

 

1.1. It is of utmost importance to PreciseByte that you, being PreciseByte Online Store Customer is put at ease that the privacy of your Personal Information (“Personal Information”) is of great importance to PreciseByte

 

1.2. Your attention is hereby drawn to the fact that –

 

1.2.1. in order for PreciseByte’s products, purchased by you, to be delivered to you, PreciseByte utilizes the warehousing, courier, logistics and transportation services from THE COURIER;

 

1.2.2. PreciseByte as a responsible party, undertakes to ensure that all information collected from you and recorded is collected, processed and stored in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI Act”);

 

1.2.3. PreciseByte will provide your Personal Information to THE COURIER, in order for THE COURIER , as an operator in terms of the POPI Act, to perform the services on behalf of PreciseByte;

 

1.2.4. THE COURIER will collect, process and store such Personal Information in accordance with the POPI Act.

 

2. POPI Consent

 

2.1. You hereby consent to –

 

2.1.1. PreciseByte providing THE COURIER with your Personal Information; and

 

2.1.2. THE COURIER collecting, processing and storing such Personal Information, in order for THE COURIER  to perform the services on behalf of PreciseByte and you.

 

2.2. You supply such Personal Information to PreciseByte and THE COURIER of your own accord and free will.

 

2.3. Accordingly, by placing the order on the PreciseByte Online Store and providing such information, you hereby consent –

 

2.3.1. to provide your Personal Information to PreciseByte and THE COURIER; and

 

2.3.2. confirm that the Personal Information requested from you and recorded, processed and/or stored by PreciseByte and THE COURIER is lawfully required for the functioning and business activities of PreciseByte and the provision by THE COURIER  of the services to PreciseByte and yourself.

 

E. General

 

1. Orders can be delivered only in in South Africa. We don’t support cross border delivery.

 

2. Delivery is subject to stock availability at the time with distributors and delivery times are dependent on geographical location within South Africa as it may take a bit longer to deliver to regional locations.

 

3. If your address is not available for delivery on the THE COURIER network, THE COURIER  will contact you to obtain the most convenient address that products can be delivered to.

 

4. No deliveries will be made on public holidays and during weekends.

 

5. Should the Product purchased be unavailable, we shall notify you and issue a full refund within 30 (thirty) days after such notice.

 

6. In the event of a force majeure situation (e.g. strikes, extreme weather conditions, government pronouncements or restrictions), PreciseByte’s obligations are suspended during the period of the force majeure situation.

 

7. For more information contact PreciseByte Customer Service Center.